Terms of Service

1. Who we are

VorinVista Ltd (“VorinVista”, “we”, “us”) provides web design & development, branding, hosting setup, digital marketing, and related services.

2. Acceptance

By using our website or engaging us for services, you agree to these Terms. If you are entering into this agreement on behalf of a company, you confirm you have authority to bind that company.

Where we agree a statement of work, quote, or proposal (each a “Proposal”), that Proposal and these Terms form the entire agreement (“Agreement”). If there is a conflict, the Proposal prevails for the conflicting parts.

You must be at least 18 years old to purchase services.

3. Services & scope

We will deliver the services set out in the Proposal, including milestones, deliverables, and timelines. Unless stated otherwise, our services are provided on a time-and-materials basis.

Website go-live & handover. After launch, we provide a defect-fix period of 14 days for bugs that materially affect core functionality. Feature requests and change requests are out of scope unless added via Section 6.

SEO & marketing. We don’t guarantee specific rankings or results. We provide best-practice work and reporting.

4. Client obligations

• Provide timely access to information, assets, accounts, and approvals.
• Ensure you have rights to all content, trademarks, and materials you supply.
• Appoint a single point of contact with decision-making authority.
• Back up any data you share; we are not responsible for loss of originals.

Delays in feedback or assets may shift timelines and increase cost (see Section 6).

5. Fees, payments & taxes

• Pricing. Fees are as per the Proposal or website pricing. Prices exclude VAT unless stated. We are not currently VAT registered.
• Deposits. We may require a non-refundable deposit to schedule work.
• Invoicing. Invoices are due within 7 days unless otherwise stated. Late amounts may accrue interest at 4% above Bank of England base rate and may pause work or suspend services.
• Payments. We accept card payments via Stripe and bank transfer. You authorise us to charge stored payment methods for recurring or agreed instalments.
• Expenses. Pre-approved third-party costs (e.g., fonts, plugins, stock images, ads) are billed at cost plus handling if agreed.
• Taxes. You are responsible for applicable taxes, duties, and withholdings.

Refunds. Work already delivered or time already spent is non-refundable. Pre-paid retainers can be refunded pro-rata for unused time if you terminate without cause before we begin Scheduled Work (see Section 16).

6. Changes & delays

Change requests. Material changes to scope, features, or design after approval will be estimated and, once approved in writing, invoiced as additional work.

Client delays. If approvals/assets are delayed by more than 10 business days, we may reschedule the project and invoice for the work completed to date plus any hold/rescheduling fees where applicable.

7. Intellectual property

Upon full payment, we assign to you the rights in final deliverables specifically created for you under the Proposal, excluding any:

• pre-existing materials, frameworks, libraries, and know-how (ours or third-party); and
• open-source software (subject to its licences).

We retain the right to reuse our workflows, templates, and non-client-specific components. You grant us a non-exclusive right to reference the project in our portfolio and marketing, unless you object in writing.

8. Content & acceptable use

You are responsible for content provided to us or published on your site. You will not use our services to host or distribute illegal, infringing, or harmful content (malware, hate speech, etc.). We may suspend services to protect systems or comply with law.

9. Data protection & privacy

We process personal data in accordance with our Privacy Policy. Where we act as a data processor for your website/application, a separate Data Processing Addendum (DPA) may apply.

10. Third-party services

Our work may integrate third-party products (e.g., hosting, domains, CDN, analytics, payment gateways, email). You are subject to those third-party terms and fees. We are not responsible for third-party outages or changes.

11. Availability & maintenance

Unless an SLA is agreed in writing, services are provided on a commercially reasonable efforts basis. Planned maintenance may occur with prior notice where possible. Emergency maintenance may occur without notice.

12. Warranties & disclaimers

• We warrant deliverables will substantially conform to the agreed specification at delivery.
• Your sole remedy for breach of this warranty is prompt correction or, if not feasible, a reasonable refund for the affected portion.

Except as expressly stated, the services are provided “as is”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

13. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under law.

Subject to the above, neither party is liable for: loss of profit, revenue, goodwill, data, or any indirect or consequential loss. Each party’s total liability arising out of or in connection with the Agreement shall not exceed the total fees paid or payable by you to us in the 12 months preceding the event giving rise to the claim.

14. Indemnity

You will indemnify and hold us harmless from claims arising from (a) your content or materials; (b) your breach of these Terms; or (c) your use of the services in violation of law or third-party rights.

15. Confidentiality

Each party will protect the other’s confidential information and use it only to perform the Agreement, disclosing it only to personnel and contractors who need to know and are bound by confidentiality obligations.

16. Term & termination

• Either party may terminate for material breach if not cured within 14 days of written notice.
• You may terminate for convenience with 14 days written notice; we will invoice for work performed to date, committed third-party costs, and any non-refundable deposits.
• On termination, your right to use our environments or licences may cease unless otherwise agreed; we’ll provide a reasonable export of your data/deliverables upon request and settlement of outstanding invoices.

17. Consumer rights

If you are a consumer in the UK, you may have statutory rights that cannot be excluded. Where services begin within the 14-day cooling-off period, you acknowledge you may lose the right to cancel once the service is fully performed.

18. Complaints

If you have a concern, please contact us first (Section 20). We will try to resolve it promptly.

19. General

• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Assignment. You may not assign this Agreement without our consent; we may assign to an affiliate or in connection with a merger/sale.
• Notices. Formal notices must be sent by email to the addresses in the Proposal or to [email protected].
• Entire agreement. These Terms + the Proposal are the entire agreement and supersede prior discussions.
• Severability. If any part is invalid, the rest remains in effect.
• Governing law. England & Wales law applies. Courts of England & Wales have exclusive jurisdiction.
• Changes to Terms. We may update these Terms; changes apply prospectively. We’ll post the date below.

Last updated: 22/08/2026 00:58

20. Contact

Email: [email protected] · General: [email protected] · Phone: +44 (0) 7402 338 774

This page provides general terms and is not legal advice. Consider a review by your solicitor.